Refund policy

Refunds and Cancellation Policy

Last updated: 12 September 2026

This policy explains how returns, refunds and order cancellations
are handled when you purchase products from nova-p. It applies to
consumers located in the United States.

Nothing in this policy excludes, restricts or limits any statutory
consumer right that cannot lawfully be excluded, restricted or
limited.

1. Your statutory rights

Under applicable US consumer law, products supplied to consumers
must be as described, of satisfactory quality and fit for their
intended purpose.

If a product is faulty, damaged, not as described or otherwise does
not conform to the contract, you may be legally entitled to a
refund, repair or replacement.

These statutory rights are separate from, and are not reduced by,
our change-of-mind return arrangements.

2. Cancelling an order because you changed your mind

US consumers normally have the right to cancel most online purchases
without giving a reason.

You must notify us that you wish to cancel within 14 days after the
day on which you, or a person nominated by you other than the
carrier, receives the products.

If an order is delivered in multiple packages or parts, the
cancellation period normally begins on the day after the final
package or part is received.

To cancel an order, send us a clear statement by email or telephone
before the cancellation period expires:

Email: support@nova-p.shop
Telephone: 3150941952

Please include:

- Your full name.
- Your order number.
- The products you wish to cancel or return.
- The date on which you received the products.

You may use the cancellation form included in Section 14, but you
are not required to do so.

3. Cancelling before dispatch

If you wish to cancel an order before it has been dispatched,
contact us as soon as possible. We will make reasonable efforts to
stop the order.

We cannot guarantee that an order can be stopped after it has
entered processing, been packed or been handed to the carrier.

If we cannot stop the shipment, you may receive the order and then
exercise any applicable cancellation and return rights.

4. Returning products after cancellation

After notifying us that you wish to cancel, you must return the
products without undue delay and no later than 14 days after the day
on which you informed us of your decision.

Before returning a product, contact Customer Support for return
authorisation and shipping instructions.

Unless we provide a different authorised return destination, returns
should be addressed to:

nova-p Returns
6102 W Sweetwater Ave
Glendale, AZ 85304
United States

The return address is located in the United States. Customers making
a change-of-mind return may therefore incur domestic postage costs.
Contact us before sending a product so that we can confirm the
appropriate return method and destination.

Do not return a product to its original dispatch address unless
Customer Support confirms that it is the correct return destination.

We recommend using a tracked delivery service and retaining proof of
postage. A return is made within the required period if you send it
before the 14-day return period expires.

5. Return delivery costs

If you return a product because you changed your mind, you are
normally responsible for the direct cost of returning it, provided
that we informed you of this responsibility before purchase.

If a product cannot normally be returned by post, we will provide an
estimate of the direct return cost before purchase where required by
law.

nova-p will pay or reimburse reasonable return costs if a product is
faulty, damaged, incorrect, incomplete, misdescribed or where we
otherwise have a legal duty to do so.

Please contact us before arranging the return of a faulty or
incorrect product so that we can provide an appropriate prepaid
label, reimbursement instructions or another suitable return method.

6. Condition of change-of-mind returns

You may inspect a product in the same way that you would reasonably
inspect it in a physical shop.

You are responsible for any reduction in value caused by handling
beyond what is necessary to establish the nature, characteristics
and functioning of the product. Where permitted by law, we may
deduct that reduction in value from your refund.

Where reasonably possible, return the product with its accessories,
manuals, complimentary items, labels and original packaging.

Missing or damaged packaging does not automatically remove a
statutory cancellation right. However, you should package returned
products securely to prevent damage in transit.

7. Products excluded from change-of-mind cancellation

Subject to applicable law, the statutory change-of-mind cancellation
right may not apply, or may cease to apply, to:

- Products made to your specifications or clearly personalised.
- Products that are liable to deteriorate or expire rapidly.
- Sealed products that are unsuitable for return for
  health-protection or hygiene reasons after they have been
  unsealed.
- Sealed audio recordings, video recordings or computer software
  after they have been unsealed.
- Products that become inseparably mixed with other items after
  delivery.
- Other products excluded from cancellation under applicable law.

A change-of-mind exclusion does not remove your statutory rights if
a product is faulty, damaged, incorrect or not as described.

8. Refunds for cancelled orders

If you validly cancel your entire order, we will refund the amount
paid for the returned products and the cost of our least expensive
standard delivery option.

If you selected premium, express or expedited delivery, we are not
required to refund the additional amount above the cost of our least
expensive standard delivery option unless applicable law requires
otherwise.

For returned products, we will issue the