FAQ
Last updated: September 16, 2026
Where does the store ship?
We currently ship to eligible addresses within the United States. Availability is confirmed at checkout.
How much is shipping?
Standard shipping is free for eligible United States orders. Any optional paid shipping service is shown before payment.
When will my order arrive?
Orders are normally processed in 0 to 1 business days and then spend an estimated 0 to 1 business days in transit. The normal estimated total is 0 to 2 business days.
Order cut-off time is 2:00 PM Pacific Standard Time (GMT-08:00). Orders placed after this time will begin processing on the next business day.
Can I return an item because I changed my mind?
Yes. Eligible change-of-mind returns are accepted within 14 days after receiving the order. After notifying us, the product must normally be returned within a further 14 days. Certain products are excluded from change-of-mind cancellation under applicable law. Applicable non-waivable consumer rights remain unaffected.
What should I do if an item arrives damaged?
Email us promptly with your order number and clear photos or video of the item and packaging. Keep the item and packaging until the review is complete.
Which payment methods are accepted?
The payment methods currently supported for the order are displayed at checkout. Payment must be successfully authorized before fulfillment.
Is this store the product manufacturer?
nova-p operates as an independent online retailer. Unless a product page expressly states otherwise, nova-p is not the manufacturer or brand owner of the products offered.
How can I contact the store?
Email: support@nova-p.shop
Phone: 3150941952
Address: 6102 W Sweetwater Ave, Glendale, Arizona 85304, United States